SPEAKERS
Hemang Upadhyay is a Senior Manager, Product Management – AI at LG Electronics North America, where he leads AI-driven digital commerce and enterprise platform initiatives across B2B and B2C channels. With more than 15 years of experience in e-commerce transformation, product data strategy, omnichannel commerce, and enterprise system integration, Hemang focuses on how AI can improve customer experience, operational efficiency, fulfillment readiness, and post-purchase journeys. His work sits at the intersection of AI, product information, order flows, customer support, and scalable commerce operations — areas that directly impact delivery confidence, returns management, and last-mile customer experience. Hemang brings a practical enterprise perspective on how organizations can use trusted data, governance, and intelligent automation to make faster, more reliable decisions across commerce, fulfillment, and reverse logistics.
SESSION
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