Chris Heffernan is the CEO of dlivrd, a white-label, last-mile delivery company with operations in nearly 150 markets internationally. In 2011, Chris was inspired to start his first delivery business after getting the idea from a sticker on the window of a cheesesteak restaurant in Delray Beach, Florida. With some grit, an entrepreneurial spirit, and an idea, FoodCab was born, and it later evolved into dlivrd. Chris believes in automating what you can, and humanizing what’s important. This quote is the embodiment of dlivrd‘s operations today and is a testament to the tremendous success it has experienced over the last five years.
When Chris isn’t in the office, he is finding ways to give back to his local community. Whether it’s volunteering at a food pantry or mentoring young entrepreneurs, he believes that everyone has something valuable to contribute.
SESSION
02:00 PM - 02:30 PM
Thu, Oct 19, 2023
Pavilion III
Automating What You Can, Humanizing What's Important
dlivrd, a leader in the last-mile delivery industry, has taken a unique approach to not only streamline their operations but also to humanize the customer experience. Join us for an enlightening talk that explores the intersection of technology and customer-centricity, where we delve into dlivrd's innovative strategies for live support, real-time tracking, and assignment automation.
Understanding how to best optimize live support, technology solutions, and how to best blend the seemingly-different areas to culminate in success.
Understanding how to best optimize live support, technology solutions, and how to best blend the seemingly-different areas to culminate in success.
Learning Objectives
- Examining the Synergy between Technology and Customer-Centricity
- Exploring Innovative Live Support Solutions
- Discovering Cutting-Edge Artificial Intelligence Approaches for Automation
Participant Outcomes
- Gain Insight into Customer-Centric Strategies
- Learn Live Support Best Practices
- Learn to Balance Technology and Human Touch