Sonia Tamrakar

Strategic Customer Experience Leader with 19 years of expertise in delivering premium service across the hospitality, corporate, and luxury retail sectors. Currently serving as Assistant Director of CX at Saks OFF 5TH (Sawgrass), I specialize in translating complex data into actionable store-wide solutions. Proven track record in managing multi-million dollar budget commitments, optimizing operational schedules, and bridge-building between high-level strategy and frontline execution."